Work Orders & Scheduling
Shuffle Schedules Quickly
Scheduling (or rescheduling) work orders couldn’t be easier.
Field Service Management ES gives dispatchers a dashboard-full
of information, including each technician's work orders,
location and status. Reassignment and reschedules are fast. When
a tech runs late, simply drag and drop the work order to assign
a new one.
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Birds Eye View
With Field Service Management ES, you know what each
technician is working on, the work status, job duration, arrival
time, travel time and hours clocked. Clicking a work order title
opens up all job details. You can even edit them.
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Equipment Service Data Improves First-Time Fix Rate
Store all the customers, contacts and equipment information
you need to do the job right the first time. Before a job in the
field starts, your technicians know the equipment service
history. Information at their fingertips means their first-time
fix rates are better and customers are happier.
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Wireless Work Orders Cut Paper Hassles
Break through the paper bottleneck. With Field Service
Management ES, you can trade in your clipboards for cell phones
and PDAs — so you control processes and information better. That
means immediate information on work orders and technician
schedules as well as fast rescheduling. And, your technicians
clock more job time and less travel time.
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Schedule Efficiently with GPS and Mapping
Integration with Google Maps allows you to track your workers
and locate customer sites easily. The ability to easily shuffle
work orders allows you to minimize travel time and get more done
each day.
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